Thank you for your interest in joining the RosanneBECK team! We're always excited to meet a fellow paper-lover. If you don't see a current opening that is your perfect fit, we still encourage you to send you resume and cover letter along. We may have an opening in the future, or you *just might happen to* knock our socks off.

Apply by sending your resume and cover letter to hello@rosannebeck.com, we look forward to meeting you! 

 

 

Customer Service Representative

Position Summary

The Customer Service Representative will manage all aspects of customer interactions and order processing. This role requires exceptional organizational skills, attention to detail, and the ability to make independent decisions to ensure customer satisfaction. The ideal candidate will excel in our dynamic work environment, embracing opportunities for growth and collaboration with both the creative and production team. They will be dedicated to providing exceptional service to our valued clients, ensuring their needs are met with enthusiasm and professionalism.

Key Responsibilities

Email and Order Management:

• Monitor and sort incoming emails, responding to customer inquiries promptly.
• Process and track orders, including internet, wholesale, and special requests.
• Maintain accurate records in QuickBooks and Shopify, ensuring all order details are up-to-date.
• Organize and print reports, enter data into order forms, check order forms, and place orders.

Customer Interaction:

• Monitor and manage the customer service email inbox, ensuring all incoming inquiries are promptly categorized, prioritized, and responded to promptly.
• Provide excellent customer service, addressing inquiries and resolving issues efficiently.
• Communicate with customers and representatives regarding order statuses, payment information, and special requests.
• Handle customer inquiries in a timely and professional manner.
• Handle the process of sending terms, obtaining payment information, and collecting tax ID details from clients.

Report and File Management:

• Generate and analyze reports from financial and sales platforms to manage inventory and streamline product ordering.
• Ensure accuracy and completeness of data in reports.
• Upload missing files to relevant systems and record corresponding order numbers in digital and physical records.
• Maintain organized digital and physical files, ensuring all documents are properly recorded and easily accessible.

Order Execution:

• Coordinate the fulfillment process for customer orders, ensuring accuracy and timely delivery.
• Prepare and process orders from various platforms such as Faire, Shopify, and email.
• Communicate with the art department for custom orders and ensure all necessary materials are available.
• Run and organize reports to verify all items are included in orders and manage inventory levels.
• Handle special orders, ensuring all details are correctly entered and processed, and invoices are sent and paid before shipment.

Qualifications

• Experience: 1-2 years
• High school diploma or equivalent; additional qualifications are a plus.
• Proven customer service experience in a fast-paced environment.
• Proficiency in QuickBooks, Shopify, and email management systems.
• Strong organizational skills and attention to detail.
• Ability to make independent decisions and manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and as part of a team.

Core Competencies and Attributes

Exceptional Customer Service Skills:

• Ability to provide excellent customer service and address inquiries and issues promptly and professionally.
• Strong communication skills, both written and verbal, to effectively interact with customers and team members.

Detail-Oriented and Organized:

• Keen attention to detail in processing and tracking orders, maintaining accurate records, and managing inventory.
• Strong organizational skills to manage multiple tasks simultaneously and keep digital and physical files organized.

Proficiency in Relevant Software:

• Experience with QuickBooks, Shopify, and email management systems.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) to manage reports, data entry, and communication.

Decision-Making and Problem-Solving Abilities:

• Ability to make independent decisions to ensure customer satisfaction and efficient order processing.
• Problem-solving skills to handle customer inquiries, resolve issues, and manage special orders.

Effective Collaboration and Communication:

• Ability to work independently as well as part of a team, embracing opportunities for growth and collaboration.
• Clear communication with the art department, customers, and team members to ensure accurate and timely order fulfillment.

Experience in a Fast-Paced Environment:

• Proven experience in a fast-paced customer service role, demonstrating the ability to adapt and thrive in a dynamic work environment.
• Ability to handle high volumes of emails and orders efficiently and accurately.

Commitment to Company Values and Mission:

• Dedication to providing exceptional service and contributing to the company’s mission of bringing fresh, classic, and whimsical designs to everyday living.
• Consistently deliver creativity, enthusiasm, and professionalism to interactions with customers and Rosanne Beck team members.

Daily Task List

Full time, immediate start | M-F in office

• Email management
• Order processing
• Report management
• File management
• Order execution
• Special order management
• Customer interaction
• Platform monitoring
• Final office checks
• Preparation for next day

To Apply

Email a resume showing how you meet the basic qualifications to hello@rosannebeck.com

No phone calls, please.