Thank you for your interest in joining the RosanneBECK team! We're always excited to meet a fellow paper-lover. If you don't see a current opening that is your perfect fit, we still encourage you to send you resume and cover letter along. We may have an opening in the future, or you *just might happen to* knock our socks off.

Apply by sending your resume and cover letter to hello@rosannebeck.com, we look forward to meeting you! 

 

 

Customer Operations Associate

Position Summary

The RB Customer Operations Associate manages all aspects of customer interactions and order processing. This role requires exceptional organizational skills, attention to detail, and the ability to make independent decisions to ensure customer satisfaction. The ideal candidate will excel in our dynamic work environment, embracing opportunities for growth and collaboration with both the creative and production team. They will be dedicated to providing exceptional service to our valued clients, ensuring their needs are met with enthusiasm and professionalism.

Key Responsibilities

Email and Order Management:

• Monitor and sort incoming emails, responding to customer inquiries promptly.
• Process and track orders, including internet, wholesale, and special requests.
• Maintain accurate records in QuickBooks and Shopify, ensuring all order details are up-to-date.
• Organize and print reports, enter data into order forms, check order forms, and place orders.
  

Customer Interaction:

• Monitor and manage the customer service email inbox, ensuring all incoming inquiries are promptly categorized, prioritized, and responded to promptly.
• Provide excellent customer service, addressing inquiries and resolving issues efficiently.
• Communicate with customers and representatives regarding order statuses, payment information, and special requests.
• Handle customer inquiries in a timely and professional manner.
  

Order Execution:

• Coordinate the fulfillment process for customer orders, ensuring accuracy and timely delivery.
• Prepare and process orders from various platforms such as Faire, Shopify, and email.
• Communicate with the art department for custom orders and ensure all necessary materials are available.
• Run and organize reports to verify all items are included in orders and manage inventory levels.
• Handle special orders, ensuring all details are correctly entered and processed, and invoices are sent and paid before shipment.
  

Qualifications

• Experience: 2 years
• Must be able to type
• High school diploma or equivalent; additional qualifications are a plus.
• Proven customer service experience in a fast-paced environment.
• Proficiency in QuickBooks, Shopify, and email management systems.
• Strong organizational skills and attention to detail.
• Ability to make independent decisions and manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and as part of a team.
  

Daily Task List

Full time, immediate start | M-F in office

• Email management
• Order processing
• Report management
• File management
• Order execution
• Special order management
• Customer interaction
• Platform monitoring
• Final office checks
• Preparation for next day
  

To Apply

Email a resume showing how you meet the basic qualifications to hello@rosannebeck.com

No phone calls, please.

 

Bookkeeper

Position Summary

The RB Bookkeeper is primarily responsible for recording daily financial transactions, maintaining the general ledger, reconciling bank statements and credit card statements, managing accounts payable and receivable, commissions, and ensuring compliance with accounting standards, essentially handling the day-to-day bookkeeping tasks of our small company as well as assisting with customer service as needed when appropriate.

Key Responsibilities

Accounts Receivable / Payable:

• Accounts receivable management.  Track customer invoices, sending reminders, and collecting outstanding payments. 
• Run Credit Cards for daily orders being processed.
• Receive and post payments from several platforms including Faire, Shopify, Target, Credit Cards, Checks, etc.
• Accounts payable management.  Collect W-9s for new vendor setup.  Post and process vendor invoices ensuring timely payments, and reconciling accounts payable balances. 

Bank Reconciliation:

• Three separate QuickBooks companies.
• Compare bank statements to internal records to identify discrepancies and resolve issues.
• Post all transactions for checking accounts, bank loans, and EIDL loan.
• Reconcile and post credit card statements (3 credit cards).

Commissions:

• Prepare monthly commission and royalty reports.
• Review or maintain or manage open order report. 
• Maintain rep codes into QB, Rep Contact Sheet and Constant Contact. 

Faire / Shopify (wholesale & retail marketplace outlets):

• Faire - Post payments and check for stores that are new to Faire but in our existing customer list, and adjust commissions.
• Shopify - Record and Reconcile Shopify transactions. 
• Quarterly sales tax filing.

Qualifications

• Experience: 2 years
• High school diploma or equivalent; additional qualifications are a plus.
• Proficiency in QuickBooks. Diligence in updating accounts receivable and accounts payable in real time.
• Strong attention to detail, excellent math skills, organizational abilities, and experience with data entry and basic accounting principles.
• Ability to make independent decisions and manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Daily Task List

24+ hours per week, immediate start | M-Th in office

• Check emails
• Run Credit Cards and Post payments
• Input vendor invoices
• Record ACH Payments
• Record Faire payments and Shopify invoices/payments

Weekly Task List

• Collections for Net 30 accounts
• Run declined CC for open orders
• Input vendor invoices

Monthly Task List

• Record transactions and reconcile checking accounts and loans
• Record transactions and reconcile credit cards (Citi, Amex, Barclay)
• Report and pay Commissions and Royalty payments

As-Needed Task List

• Import new RB stores into Faire to avoid paying Faire commissions
• Import item list into QuickBooks per release
• Maintain new rep codes
• Quarterly sales tax filing
• Annual 1099 reporting (in January)
• Pay misc bills (most are on auto pay)

To Apply

Email a resume showing how you meet the basic qualifications to hello@rosannebeck.com

No phone calls, please.